Enhancing Competition in Telecom: Protecting & Empowering Consumers

DSTI/CP(2007)6/ last(a) FOREWORD This report was prep bed by Dr Patrick Xavier, capability of Business, Swinburne University of Technology, as a joint project of the Working ships company on communications Infrastructure and Services insurance, part of the committee for Information, Computer and Communications form _or_ system of government (ICCP), and the Committee on Consumer Policy (CCP). It draws on the proceeding of, and written document presented to, two OECD Roundtables convened by the CCP in October 2005 and October 2006. The proceedings of the October 2005 Roundtable are available on the OECD website at www.oecd.org/dataoecd/31/46/36581073.pdf. The proceedings of the October 2006 Roundtable are available at www.oecd.org/dataoecd/5/38/39015963.pdf. © OECD / OCDE 2008 2 DSTI/CP(2007)6/FINAL remand OF CONTENTS FOREWORD 2 MAIN POINTS 4 ENHANCING COMPETITION IN TELECOMMUNICATIONS: PROTECTING AND EMPOWERING CONSUMERS 6 1. INTRODUCTION 6 Background 6 Telecommunication policy and regulation in the interest of the consumer 7 Demand side analysis 8 2.

learning IMPERFECTIONS AND CONSUMER EMPOWERMENT 10 Consumer detriment resulting from imperfect training 10 Awareness 11 Access to comparable cultivation on prices and quality 11 Comparing quality of redevelopment 16 Difficulty in making comparisons imputable to skillful complexity 21 3. SWITCHING 22 Barriers to switching 22 Influences on switching in telecommunications markets 23 Switching be 24 Efforts to spoken language barriers to switching for consumers 2 6 broadband Internet switching issues 28 ! Bundling 29 4. bear witness OF certain CONSUMER BEHAVIOUR IN TELECOMMUNICATIONS MARKETS? 30 Consumer behaviour in telecommunication markets 30 Consumer behaviour in the fixed withdraw market 30 Consumer behaviour/switching in the busy telecommunications market 32 Consumer behaviour in the Internet trade 38 5. IMPLICATIONS FOR CONSUMER POLICY AND REGULATION 38 underlying principles for...If you deficiency to get a full essay, order it on our website: OrderCustomPaper.com

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